home / faqs
1. Where can I
get advice and information about care providers?
Information is available from a number of sources
such as Citizens Advice Bureau, Social Service Departments,
Independent Care Advisers,
telephone directories, specialist directories and the internet.
However, it is important that people receive independent advice
regarding the most appropriate care provider according to
an individual’s specific care needs.
2. What is a Care Adviser?
A Care Adviser is an understanding professional
who will listen to your needs, assess your individual care
requirements and give the best possible advice on suitable
care options. It is important to speak to a care adviser who
is truly independent and does not accept commissions from
care providers. An Independent
Care Adviser will provide unbiased information and advice
according to individual needs. The Association of Independent
Care Advisers (AICA, tel 01483 203 066) maintains a register
of members, all of whom adhere to the AICA Code of Practice,
and will advise you of your nearest Independent Care Adviser.
3. How much is care
going to cost?
Costs will vary greatly according to the type
and level of care required, and the geographical location.
Feesin a care home with nursing, for example, can vary from
£450 per week to over £1,000 per week. It is advisable
to speak to an Independent
Care Adviser to address your individual needs.
4. Where can
I get financial advice?
A number of Independent Financial Advisers specialise
in advising on long-term care. Before taking advice, it is
recommended that you establish your IFA does have this specialist
knowledge. The Association of Independent Care Advisers (AICA,
tel 01483 203 066) maintains a register of specialist long-term
5. Is my relative entitled
to financial assistance?
Depending on their circumstances, financial
assistance is available to older people. For information on
benefits, the Benefits Enquiry Line is a useful source of
information – 0800 882200. For further advice, it is
recommended that you contact an Independent
6. What type
of care will be appropriate on a long-term basis?
The answer to this question will depend on a
number of factors according to individual requirements and
circumstances. Options include care
at home, a care home,
or a care home with nursing.
It is important to take independent advice before making any
7. How do I know what
to look for when choosing care?
Choosing care is a very personal decision and
there will be issues specific to each individual situation
when making decisions regarding care.
It is important to make a short list of factors
that are important to you or your relative. However, there
are a number of issues that you should particularly take into
consideration. For example:
- Is the home/care agency registered to provide appropriate
- Does the home/care agency have a good reputation locally?
- Are the care provider’s terms and conditions clear?
- Do you understand the fee structure?
- Is there a clear complaints procedure?
- Are copies of inspection reports available to you?
- Are care plans in place and are these regularly reviewed?
8. Can the hospital
discharge my relative before we have found care that the whole
family is happy with?
Acute hospitals have an agreed policy to address
this situation. If there is no clinical reason for your relative
to remain in hospital and your chosen care home does not have
any current vacancies, “transitional care” may
be necessary. This is a temporary placement until a vacancy
in your chosen home becomes available. The older person and
his or her family will be given notice of a hospital’s
decision to consider this type of placement.
9. Can I insist
my relative leave his or her own home and move into a care
Older people have the same rights as every other
adult throughout the UK and, as long as they are mentally
capable of making and communicating their own decisions, no-one
can insist that they leave their own home. If you are concerned
about an older relative’s (or friend’s) ability
to care for themselves in their own home, you should discuss
this with their GP.
10. Do I need
a Solicitor to arrange an Enduring Power of Attorney?
No, but it is advisable to take legal advice.
For further information about Enduring Power of Attorney contact
the Public Guardianship office, your local Citizens Advice
Bureau or a Solicitor.
11. Who do I
turn to if I am not happy with care received?
Every care provider should have a clear complaints
procedure and it is advisable to initially try to sort out
any issues or concerns with the Manager. However, if you remain
dissatisfied then depending on where you live, you could speak
- The Commission for Social Care Inspection in England
(0191 233 3600)
- The Care Commission & Scottish Social Services Office
in Scotland (01382 207100)
- The Care Standards Inspectorate for Wales (01443 848527)
- The Department of Health, Social Services and Public
Safety in Northern Ireland (028 905 20500)
If you require further assistance or would
like to speak to the Independent Care Adviser this site recommends
please call 0800 137 669 or complete the e-mail