residential nursing homes care homes directory uk
Call 0800 137 669 for Independent Care Advice   
nursing homes, care homes, residential homes & care at home - The Care Directory - contains a wealth of material relating to care and care provision in older age, intended to help people be fully informed about all aspects of care and also contains a nationwide listing of nursing homes, care homes, residential care homes, nursing care & care providers
Home

 

Frequently asked questions to help you make informed decisions when choosing Care.
 
Click FAQs for details.

 

An A-Z of terms used on this site to help you better understand the range of Care available.
 
Click Glossary for details.

 

find advice and information about nursing homes

 

FAQs

home / faqs
 
1. Where can I get advice and information about care providers?
2. What is a Care Adviser?
3. How much is care going to cost?
4. Where can I get financial advice?
5. Is my relative entitled to financial assistance?
6. What type of care will be appropriate on a long-term basis?
7. How do I know what to look for when choosing care?
8. Can the hospital discharge my relative before we have found care that the whole family is happy with?
9. Can I insist my relative leave his or her own home and move into a care home?
10. Do I need a Solicitor to arrange an Enduring Power of Attorney?
11. Who do I turn to if I am not happy with care received?
 

1. Where can I get advice and information about care providers?

Information is available from a number of sources such as Citizens Advice Bureau, Social Service Departments, Independent Care Advisers, telephone directories, specialist directories and the internet. However, it is important that people receive independent advice regarding the most appropriate care provider according to an individual’s specific care needs.
 

2. What is a Care Adviser?

A Care Adviser is an understanding professional who will listen to your needs, assess your individual care requirements and give the best possible advice on suitable care options. It is important to speak to a care adviser who is truly independent and does not accept commissions from care providers. An Independent Care Adviser will provide unbiased information and advice according to individual needs. The Association of Independent Care Advisers (AICA, tel 01483 203 066) maintains a register of members, all of whom adhere to the AICA Code of Practice, and will advise you of your nearest Independent Care Adviser.

3. How much is care going to cost?

Costs will vary greatly according to the type and level of care required, and the geographical location. Feesin a care home with nursing, for example, can vary from £450 per week to over £1,000 per week. It is advisable to speak to an Independent Care Adviser to address your individual needs.

4. Where can I get financial advice?

A number of Independent Financial Advisers specialise in advising on long-term care. Before taking advice, it is recommended that you establish your IFA does have this specialist knowledge. The Association of Independent Care Advisers (AICA, tel 01483 203 066) maintains a register of specialist long-term care IFAs.

5. Is my relative entitled to financial assistance?

Depending on their circumstances, financial assistance is available to older people. For information on benefits, the Benefits Enquiry Line is a useful source of information – 0800 882200. For further advice, it is recommended that you contact an Independent Care Adviser.

6. What type of care will be appropriate on a long-term basis?

The answer to this question will depend on a number of factors according to individual requirements and circumstances. Options include care at home, a care home, sheltered accommodation or a care home with nursing. It is important to take independent advice before making any long-term decisions.

7. How do I know what to look for when choosing care?

Choosing care is a very personal decision and there will be issues specific to each individual situation when making decisions regarding care.

It is important to make a short list of factors that are important to you or your relative. However, there are a number of issues that you should particularly take into consideration. For example:

  • Is the home/care agency registered to provide appropriate care?
  • Does the home/care agency have a good reputation locally?
  • Are the care provider’s terms and conditions clear?
  • Do you understand the fee structure?
  • Is there a clear complaints procedure?
  • Are copies of inspection reports available to you?
  • Are care plans in place and are these regularly reviewed?


8. Can the hospital discharge my relative before we have found care that the whole family is happy with?

Acute hospitals have an agreed policy to address this situation. If there is no clinical reason for your relative to remain in hospital and your chosen care home does not have any current vacancies, “transitional care” may be necessary. This is a temporary placement until a vacancy in your chosen home becomes available. The older person and his or her family will be given notice of a hospital’s decision to consider this type of placement.

9. Can I insist my relative leave his or her own home and move into a care home?

Older people have the same rights as every other adult throughout the UK and, as long as they are mentally capable of making and communicating their own decisions, no-one can insist that they leave their own home. If you are concerned about an older relative’s (or friend’s) ability to care for themselves in their own home, you should discuss this with their GP.

10. Do I need a Solicitor to arrange an Enduring Power of Attorney?

No, but it is advisable to take legal advice. For further information about Enduring Power of Attorney contact the Public Guardianship office, your local Citizens Advice Bureau or a Solicitor.

11. Who do I turn to if I am not happy with care received?

Every care provider should have a clear complaints procedure and it is advisable to initially try to sort out any issues or concerns with the Manager. However, if you remain dissatisfied then depending on where you live, you could speak with:

  • The Commission for Social Care Inspection in England (0191 233 3600)
  • The Care Commission & Scottish Social Services Office in Scotland (01382 207100)
  • The Care Standards Inspectorate for Wales (01443 848527)
  • The Department of Health, Social Services and Public Safety in Northern Ireland (028 905 20500)

 
If you require further assistance or would like to speak to the Independent Care Adviser this site recommends please call 0800 137 669 or complete the e-mail enquiry form.

top

• Nursing Homes • Care Homes • Nursing Care Homes • Care Agencies • Care at Home • Residential Homes • Residential Care Homes • Nursing Care 
© Copyright 2003 - 2017 : The Care Directory and its licensors - All Rights Reserved 
 
Nursing Homes & Care Homes in Avon
Nursing Homes & Care Homes in Bedfordshire
Nursing Homes & Care Homes in Berkshire
Nursing Homes & Care Homes in Birmingham
Nursing Homes & Care Homes in Buckinghamshire
Nursing Homes & Care Homes in Cambridgeshire
Nursing Homes & Care Homes in Cheshire
Nursing Homes & Care Homes in Cleveland
Nursing Homes & Care Homes in Cornwall
Nursing Homes & Care Homes in Cumbria
Nursing Homes & Care Homes in Derbyshire
Nursing Homes & Care Homes in Devon
Nursing Homes & Care Homes in Dorset
Nursing Homes & Care Homes in Durham
Nursing Homes & Care Homes in East Sussex
Nursing Homes & Care Homes in East Yorkshire
Nursing Homes & Care Homes in English Isles
Nursing Homes & Care Homes in Essex
Nursing Homes & Care Homes in Gloucestershire
Nursing Homes & Care Homes in Hampshire
Nursing Homes & Care Homes in Hereford & Worcester
Nursing Homes & Care Homes in Hertfordshire
Nursing Homes & Care Homes in Kent
Nursing Homes & Care Homes in Lancashire
Nursing Homes & Care Homes in Leicestershire
Nursing Homes & Care Homes in Lincolnshire
Nursing Homes & Care Homes in London
Nursing Homes & Care Homes in Manchester
Nursing Homes & Care Homes in Merseyside
Nursing Homes & Care Homes in Middlesex
Nursing Homes & Care Homes in Norfolk
Nursing Homes & Care Homes in North Yorkshire
Nursing Homes & Care Homes in Northamptonshire
Nursing Homes & Care Homes in Northumberland
Nursing Homes & Care Homes in Nottinghamshire
Nursing Homes & Care Homes in Oxfordshire
Nursing Homes & Care Homes in Shropshire
Nursing Homes & Care Homes in Somerset
Nursing Homes & Care Homes in South Yorkshire
Nursing Homes & Care Homes in Staffordshire
Nursing Homes & Care Homes in Suffolk
Nursing Homes & Care Homes in Surrey
Nursing Homes & Care Homes in Tyne and Wear
Nursing Homes & Care Homes in Warwickshire
Nursing Homes & Care Homes in West Sussex
Nursing Homes & Care Homes in West Yorkshire
Nursing Homes & Care Homes in Wiltshire
Nursing Homes & Care Homes in Worcestershire
Nursing Homes & Care Homes in Aberdeenshire
Nursing Homes & Care Homes in Ayrshire
Nursing Homes & Care Homes in Dumfries
Nursing Homes & Care Homes in Falkirk
Nursing Homes & Care Homes in Fife
Nursing Homes & Care Homes in Forth-Valley
Nursing Homes & Care Homes in Glasgow and Inverclyde
Nursing Homes & Care Homes in Highlands
Nursing Homes & Care Homes in Lanarkshire
Nursing Homes & Care Homes in Lothian
Nursing Homes & Care Homes in Perth and Kinross
Nursing Homes & Care Homes in Scottish Borders
Nursing Homes & Care Homes in Scottish Isles
Nursing Homes & Care Homes in Tayside
Nursing Homes & Care Homes in Clwyd
Nursing Homes & Care Homes in Dyfed
Nursing Homes & Care Homes in Gwent
Nursing Homes & Care Homes in Gwynedd
Nursing Homes & Care Homes in Powys
Nursing Homes & Care Homes in Glamorgan
Nursing Homes & Care Homes in Antrim
Nursing Homes & Care Homes in Armagh
Nursing Homes & Care Homes in County Down
Nursing Homes & Care Homes in Derry
Nursing Homes & Care Homes in Fermanagh
Nursing Homes & Care Homes in Tyrone